Amino Asylum Order Resolution Center


When the original Amino Asylum shut down in June 2025, thousands of customers were left with frozen orders, no refunds, and no communication. That was wrong. While new ownership cannot legally obligate the previous entity's liabilities, we recognize the harm that was done to this community — and we are committed to helping affected customers understand their options.

 If You Had a Pending Order with the Original Amino Asylum

The original Amino Asylum is under new ownership. We are a separate legal entity from the original business. However, we are committed to helping affected customers navigate what options remain available.

 Option 1 — Credit Card Chargeback
If you paid by credit card or debit card, you may be able to file a chargeback dispute with your card issuer. Most issuers allow chargebacks within 60–120 days of the transaction, though some allow longer windows for cases involving fraud or business closure. Contact your card issuer directly and provide:

  • Your order confirmation
  • Evidence the business closed and did not fulfill the order
  • Any communication you received (or did not receive) from the original business

H3: Option 2 — Consumer Protection Complaint
File a complaint with your state attorney general's consumer protection office. Several states opened investigations following the Amino Asylum closure. A formal complaint strengthens any collective consumer protection action.

Option 3 — FTC Report
File a report at reportfraud.ftc.gov. This creates a federal record and contributes to any ongoing regulatory action.

 Option 4 — Contact Us Directly
We are not legally responsible for the original Amino Asylum's obligations. However, if you have documentation of your original order and were a loyal customer of the brand, reach out to us. We want to hear from the community we are trying to rebuild, and we will do what we reasonably can to acknowledge what you went through.

 For New Orders — Our Refund and Returns Policy

Every order placed through aminoasylumofficial.com is covered by our current refund and returns policy. Unlike the original Amino Asylum, we have a structured, enforced, and publicly documented policy that is staffed by real people.

Key commitments:

  • Refund requests acknowledged within 24 hours
  • Resolution completed within 7 business days
  • No buried clauses that prevent legitimate refunds
  • Escalation path to leadership if first-level support fails